Job Description
TheService Desk Team Leadis responsible for maintaining Team KPIs, team ticket flow and completion, maintaining personal KPIs, and team client satisfaction.
What’s in it for you?
-Health Insurance (HMO)
-Competitive Salary
-Expanded maternity leave up to 120 days
-Allowances
-Paid Time offs (Vacation Leaves Are Convertible to cash if unused)
-Companywide events
-Fun & Relaxed environment
Job Details:
Service Desk Team Lead
Work from home
Monday to Friday, 6 PM to 3 AM
Training Schedule: Monday to Friday | 9 PM to 6 AM (About 2 weeks)
Minimum Internet Speed Required: 25 MBPS
Travel to the US might be a possibility
Responsibilities:
•Serve as the first point of contact for Tier 1 and 2 Engineers
•Coordination of Ticket Escalation
•Maintain Team KPIs
•Maintain Team Client Satisfaction
•Direct report to Service Des...