Service Desk Team Lead: SLA & Support Excellence

A leading recruitment agency in Johannesburg seeks a Service Delivery Manager to oversee incident resolution, manage staff and achieve Service Level Agreements. The ideal candidate should have 7 years of experience in service delivery management, advanced knowledge of Microsoft Office applications, and relevant certifications like Microsoft MCSE. Responsibilities include providing remote support, managing SLA compliance, and ensuring customer satisfaction. A background in using service desk applications is advantageous.
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