Service Desk Technical Analyst Role

Become a Service Desk Technical Analyst at FCC, where you'll provide pivotal IT support to diverse customers across Canada. Your bilingual abilities and technical knowledge will drive effective incident resolution.

In this permanent role, you will engage with customers through phone, email, chat, and in-person interactions. With a focus on troubleshooting first-level IT issues, your analytical skills will aid in the swift resolution of service requests. You will also maintain documentation for all tickets while assisting with the setup of onsite technology.

Key Responsibilities:
• Deliver IT support through various communication platforms
• Troubleshoot and analyze service desk incidents
• Maintain detailed documentation of tickets and resolutions
• Support onsite technology needs and inventory handling
• Collaborate internally for efficient service delivery

Requirements:
• 2-4 years in customer support or servi...