Service Desk Transformation Consultant

Description

We are looking for a skilled Service Desk Transformation Consultant to drive transformation initiatives for our Service Desk operations. You will collaborate with cross-functional teams, design solutions, and leverage AI technologies to improve service delivery and automation.

Responsibilities

• Lead Service Desk transformation and automation initiatives.
• Provide consulting solutions and presales support where required.
• Collaborate with cross-functional teams and communicate AI concepts to non-technical stakeholders.
• Implement and optimize AI frameworks including Generative AI (GenAI), Machine Learning (ML), and Natural Language Processing (NLP).
• Drive process improvements within BPO Service Desk operations.

Requirements

• Bachelors/College Degree, preferably in IT.
• 68 years of experience in IT Service Desk operations.
• Prior consulting and automati...