Location
singapore
Job Type
Full-time
Posted
June 18, 2026
Job Description
Duties and Responsibilities:
- Diagnose technical issues reported by customers through phone, email, or ticketing systems, providing remote troubleshooting and guidance.
- Schedule and coordinate service visits and appointments with customers, ensuring efficient use of time and resources.
- Perform equipment installations, upgrades and preventive maintenance activities according to manufacturer specifications and service agreements.
- Test equipment functionality and performance after repairs or installations, ensuring compliance with quality standards and safety regulations.
- Provide training and technical assistance to customers and end users on equipment operation, maintenance procedures and troubleshooting techniques.
- Communicate effectively with customers, explaining technical concepts and solutions clearly and concisely.
- Escalate complex or unresolved issues to senior engineers or management for further investigation and...
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