Service Excellence Engineer

Maersk · Singapore, Singapore, Singapore

Location

Singapore

Job Type

Full time

Posted

June 09, 2026

Job Description

Job: Service Excellence Engineer
Job Purpose:
As the Service Excellence Engineer, you will ensure rapid recovery from high-impact incidents while strengthening continuity, prevention, and operational resilience across SbM-supported services. You will analyse root causes, implement corrective actions, improve recovery processes, enable observability usage, and drive engineering improvements that minimise disruption across warehouses, offices, and GSC environments.
Responsibilities:
Lead technical response during critical service incidents, ensuring swift recovery and minimal business disruption.
Build early-warning and real-time visibility using observability platforms and monitoring data.
Develop dashboards, alert thresholds, and recovery indicators for critical services and infrastructure.
Conduct structured root-cause analysis and drive permanent corrective actions to prevent recurrence.
Collaborate with Network, Platform, and...
        

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