Service Excellence/Feedback Management Executive ($3.5-5k) [Healthcare] #HCYT

RECRUIT EXPRESS PTE LTD · singapore, singapore, Singapore

Location
singapore
Job Type
Full-time
Posted
July 09, 2026

Job Description

Job Responsibilities
  • Support the day-to-day operations of patient services and ensure smooth service delivery.
  • Coordinate patient admissions, appointments, medical transfers, and patient liaison services.
  • Review and improve work processes to enhance operational efficiency and service quality.
  • Handle service feedback, investigate incidents, and coordinate resolution of service-related issues.
  • Prepare written responses to feedback and complaints when required.
  • Prepare operational reports and maintain accurate records and documentation.
  • Support departmental and hospital-wide projects, meetings, and operational initiatives.
  • Provide guidance, training, and support to team members.
Job Requirements
  • Bachelor's Degree in any discipline.
  • Minimum 2 years of experience in healthcare, hospitality, aviation, customer service, or other service-oriented industries.
  • ...

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