Service Level Management Specialist

Overview

This is an excellent opportunity for individuals looking to advance their careers in the Technology & Telecoms industry. Interested candidates are encouraged to apply and contribute to a high-performing Technology team!

Responsibilities

Note: This section consolidates the core requirements related to operational experience and technical capabilities expected for the role. The following qualifications describe the profile sought rather than day-to-day duties.

• Brings 3+ years of operational experience in Managed Services Operation Management, specializing in Service Desk support, SMC monitoring, and ITSM/ITIL processes.
• Hands-on expertise with Service Desk ticketing systems, SMC monitoring platforms, and ITSM workflows, ensuring efficient incident, request, and escalation handling.
• Strong bilingual communication capability in Cantonese and English, enabling effective stakeholder engagement across regional teams ...