Service Management Engineer

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and more than 60 nationalities.

Job Description

Role Purpose

The Event Management Engineer plays a key role in the delivery of IT monitoring and event management services. This role is responsible for ensuring operational excellence in event detection, correlation, and resolution, while maintaining system integrity and supporting both internal teams and customers. The role requires strong technical skills, problem‑solving ability, and a proactive approach to service improvement.

Key Responsibilities

• Act as the first point of contact for Event Management, working with customers and internal teams to resolve problems and answer queries on a variety of monitoring and event‑handling matters.
• Help coordinate the daily team response to regular committed...