Service Manager (all genders)

Job Introduction Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Worldwide, more than 500 customers in some 150 countries with more than 45,000 workstations already trust our know-how and proven experience.Currently we are looking for one Service Manager (all genders) in Public Safety.As Customer Services for the installed base business, we are the contact for all customers of all Frequentis business areas. Key Tasks

Generation and handling of change requests

Building and maintaining relationships with customers, partners, and subcontractors

Service management and project leadership for global service projects

Ensuring timely incident and problem analysis and resolution in close collaboration with Service and Product Engineers

Identification of optimization potential and development of customer growth plans within the lifecycle ma...