Service Manager

Working Location

On-site - Caloocan 3-5 Yrs Exp Bachelor Full-time

Job Description

Responsible for managing after-sales service operations, ensuring customer satisfaction, handling warranty concerns, and leading the service team to deliver timely and quality support.

Key Responsibilities

• Oversee daily after-sales service operations and technical support.
• Manage warranty claims, product returns, and service repairs.
• Ensure fast resolution of customer complaints and technical issues.
• Coordinate with sales, warehouse, and suppliers regarding service concerns.
• Develop and implement service policies and procedures.
• Monitor service KPIs (turnaround time, customer satisfaction, repeat issues).
• Supervise and train service technicians and support staff.
• Maintain accurate service records and prepare performance reports.
• Improve customer retention through stron...