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Service Manager

Summer Shack Cambridge · Cambridge, England, United Kingdom

Location
Cambridge
Job Type
Full-time
Posted
June 20, 2026

Job Description

The Summer Shack in Cambridge is hiring a service manager.

The Service Manager is a hands-on leadership role responsible for overseeing daily front-of-house operations and ensuring an exceptional guest experience. This role requires a strong hospitality background, calm leadership under pressure, and a passion for service, and teamwork. This role reports to the General Manager, a highly experienced hospitality professional.


Key Responsibilities

  • Oversee daily floor operations during service, ensuring smooth, efficient, and polished execution

  • Lead, coach, and motivate front-of-house staff including servers, bartenders, hosts, and support staff

  • Maintain high standards of service, presentation, and guest engagement at all times

  • Act as the primary point of contact for guests during service, resolving concerns professionally and promptly

  • Coordinate closely with the kitchen and bar teams to ensure ...

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