Service Manager - DevOps And Automation

Description
This is a hands-on Service Manager role responsible for leading day-to-day operations of a DevOps and Automation team while contributing to the organization’s cloud and automation strategy over the next 1–3 years. The role starts as a contract (remote possible) and converts to a full-time hybrid position (preferred locations include Mechanicsburg, PA or Merrill WI, Milwaukee WI or Madison WI).
Service Manager - Automation and DevOps
Location: Mechanicsburg, PA or Merrill WI, Milwaukee WI or Madison WI
CTH - the direct reports will not actually report to this person until they are converted to FTE
Conversion salary - Sweet spot is $150,000/yr
What Success Looks Like
• Smooth day-to-day DevOps operations
• Improved ticket throughput and SLA adherence
• Increased automation adoption
Team & Structure
• Reports to Eswara Rao Chaganti (within Cory’s organization)
• Works closely with:
o DevOps team (7 total, including offshore contractor)