Service Manager /Responsable SAV Allemagne

Job Description:


As a Service Manager Germany, you will be responsible for:



- Managing the operational and technical activities of the After-Sales Service in Germany

- Planning, coordinating, and supervising field service technicians

- Monitoring warranties, contracts, and technical interventions

- Providing technical support for complex diagnostics

- Participating in customer meetings and monitoring SAV contracts

- Ensuring customer satisfaction and service quality

- Monitoring SAV performance indicators (KPIs, costs, availability)

- Preparing activity reports and administrative follow-up

- Ensuring compliance with quality and safety standards

- Participating in continuous improvement actions for SAV processes

- Managing ERP / CRM / CMMS tools and the ticketing system

Profil recherché

Profile Required:



- Technical or industrial degree (Bac...