Job Description
As Service
Manager Service Centre, we rely on you to,
To have complete knowledge of the operational systems at Telephone / Service Centre
e.g. Call Centre System / Call Accounting Software.To have complete knowledge of Shangri‐Las standard operating policies and procedures for the Service Centre.To have complete knowledge of Shangri‐Las Programmes e.g. GoldenCircle, Guest History, FFP.Supervises the Service Centre operation and work flow to maximize guests satisfaction.Identifies staff training requirements and service improvements areas.Supervises and guides all staff to ensure that hotels policies and procedures are adhered to.Conducts daily and monthly meetings to highlight areas of improvement in the service aspects and obtain feedback.Creates a positive and highly motivated working environment that promotes and develops teamwork.Ensures that staff ar...