Service Manager

Core Identity and Role

• Position Overview: A customer service and aftersales leadership role managing front desk operations and service advisor teams.
• Operational Focus: Ensures smooth service operations, customer satisfaction, and efficient vehicle servicing processes.
• Work Environment: Customer-facing automotive aftersales environment with responsibility for daily service coordination.
• Stakeholder Interaction: Works closely with customers, service advisors, workshop teams, and aftersales departments.

Key Technical Functions

• Front Desk & Service Operations: Manage service bookings, vehicle intake, job coordination, and customer handovers.
• Customer Experience Management: Handle customer feedback, complaints, and escalations to maintain high satisfaction levels.
• Team Leadership: Lead and supervise service advisors ...