Service Manager, Tech Service Management Operations

The business expects reliable, best‑in‑class Infrastructure and Application support services, strong service management, and effective project delivery.
The Service Manager, Tech Service Management Operations plays a critical role in ensuring the stable and seamless operation of IT services across the assigned adidas markets.

This role is responsible for the day‑to‑day operational stability of IT services, as well as service quality and continuous improvement across Infrastructure, End User Services, and local Applications. The position supports the Japan and South Korea markets, with a strong focus on service excellence, stakeholder engagement, and cross‑functional collaboration.

The role also leads Major Incident and Security Incident management for Japan, working closely with global teams, domain product owners, business partners, and vendors to ensure timely resolution, risk mitigation, and contin...