Service Operations Coordinator

Job Summary:

The Dispatcher is responsible for supporting the daily operations of a plumbing and property services company within a fast-paced office environment. This role focuses on three primary responsibilities: managing customer service communications, coordinating field technician dispatch and scheduling, and supporting operational and payroll functions. This position is critical in ensuring efficient service operations, maintaining strong customer relationships, and supporting leadership with daily business coordination.

Key Responsibilities:

• Answer and manage incoming customer service calls, inquiries, and scheduling requests

• Dispatch and schedule plumbing technicians daily using company software

• Monitor field technicians in real time and track job progress throughout the day

• Process weekly technician payroll and maintain accurate time and attendance records

• Prepare invoices, work ...