Service & Operations Executive

Key Responsibilities

• Provide the BEST CUSTOMER SERVICE EXPERIENCE to customers
  
  
  
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about Bank products and services, which include (but are not limited to):
  
  
  • Deal face‑to‑face with customers.
  
  
  • Respond promptly to inquiries regarding basic information of all products.
  
  
  • Lodge all service‑related customer complaints to CRM and handle and resolve complaints.
  
  
  • Process customer requests and applications.
  
  
  • Escalate unresolved issues to higher authorities.
  
  
  
  


• Chief Cashier / Relief Chief Cashier
  
  
  
  • Manage all cash transactions of the branch, which include (but are not limited to):
  
  
  • Accepting and counting bulk cash.
  
  
  • Overall balancing of branch cash.
  
  
  • Perform checking on ca...