Job Description
Position Summary
The Service Operations Manager leads front-end operations and service departments to deliver an exceptional customer experience, drive sales performance, and ensure operational excellence. This role is responsible for managing service standards, front-end efficiency, and team development while maintaining a safe, clean, and customer-focused store environment.
Key Responsibilities Front-End & Service Operations
Oversee all front-end operations including checkstands, self-checkout, customer service desk, and service departments
Ensure efficient checkout processes, minimizing wait times and maximizing customer satisfaction
Monitor daily operations to ensure service standards and procedures are consistently executed
Manage cash handling, tills, and front-end controls to ensure accuracy and compliance
Customer Experience
Champion a custo...