Service Quality Performance Manager

JOB DESCRIPTION

Job Title

Service Quality Performance Manager

Job Description

As a Service Quality Performance Manager you are responsible for monitoring and improving service quality and patient safety across 14 international markets, with oversight of KPIs and coordination of corrective and preventive actions in partnership with Operations, Quality, and Business Units.

Your role:

Service Quality & Patient Safety Governance

Responsible for overseeing, tracking, and reporting service quality and patient safety performance throughout international markets.

Provide comprehensive supervision of KPIs, analyze trends and risks, lead governance reviews, and escalate critical issues at the International Region level.

Service Corrective Action Requests / Corrective and Preventive Action Oversight & Compliance

Maintain complete accountability for monitori...