Job Description
The Service Relationship Manager is a developing professional role. The role involves applying specialty area knowledge to monitor, assess, analyze and evaluate processes and data; identifying policy gaps and formulating policies; interpreting data and making recommendations; researching and interpreting factual information; identifying inconsistencies in data or results, defining business issues, and formulating recommendations on policies, procedures or practices. The manager integrates established disciplinary knowledge within their specialty area and develops an understanding of related industry practices. They understand how the team interacts with others to accomplish objectives, develop industry practice knowledge, and make a direct impact through the quality of tasks and services. The impact is mainly within their own team.
Responsibilities- Deliver service inquiries to Wealth Asia clients on banking products and processes.
- Manage a...