Service supervisor at impact hr – cape town 2026

Service Supervisor – Impact HR – Cape Town

FULL TIME

Job Overview

The Service Supervisor will oversee daily operations in the service department, ensuring excellent customer service, efficient workflow and team productivity. The role involves handling customer inquiries, maintaining equipment, training staff and managing resources to meet safety and quality standards.

Key Responsibilities Maintain a high customer service score and resolve most complaints within 24‑48 hours. Complete preventive maintenance schedules on time to reduce equipment breakdowns. Respond quickly to emergency repairs and minimise downtime. Conduct training on equipment handling, safety and hygiene. Ensure compliance with equipment hygiene regulations and industry standards. Reduce operational costs through efficiency improvements and optimise spare‑parts inventory. Mentor and monitor team performance, aiming for high retention and productivity. Apply technical knowledge of catering and commerci...