Job Description
The Service Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function.The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met.
**Responsibilities**:- Allocate work for small Customer Service team (typically up to 10) and serve as the team leader- Oversee and perform Customer Service activities, including performing routine tasks and resolving a variety of issues that may have potential for broader organizational impact- Evaluate performance and make recommendations for pay increases, promotions, terminations, hiring etc.- Recommend new work procedures, as needed- Make evaluative judgments to solve problems based on analysis of factual information, precedent, and acquired technical experience- Ensure entire team meets performance and quality expectations of assigned tasks and is responsible for end res...