Location
Kota Jakarta Pusat
Job Type
Full time
Posted
June 15, 2026
Job Description
Position Summary
We're looking for passionate and adaptable Service Support Engineer to join our team. Ideal candidates should have a strong experience in network operations.Role and Responsibilities
- 24x7 NOC monitoring of all DA services except for China
- Failure detection and alarm propagation for DA servers
- 24x7 NOC monitoring for service failure detection and propagation
- Enhance monitoring system for NOC operation
- Practical test with real device and system every two hours
-NOC monitoring reports (weekly / semi-annual / annual)
Skills and Qualifications
- Familiar or have experience in using monitoring and logging tools (Grafana, Logsearch, Kibana, AWS Cloudwatch, etc)
- Familiar or have experience in ticketing or issue tracking system (JIRA)
- Have knowledge in service performance metrics (cpu load, memory, storage, network, etc)
- Have experience in conducting functional testin...