Service Support Senior Coordinator

Vertiv · Japan, Tokyo, Japan

Location
Japan
Job Type
Full-time
Posted
June 02, 2026

Job Description






Key responsibilities



  • Coordinate daily service schedules and assignments for Power and Thermal field engineers, including planned preventive, dispatch, and corrective works on customer site.

  • Support Asia Service Administration (Manila) by preparing and submitting service transaction requests, follow-up on processing status, and ensuring timely data updates in ERP/CRM.

  • Execute accurate and timely entry of service orders, work completion records, time sheets, and related transaction documents in the company systems.

  • Verify and prepare service paperwork for invoicing (, work confirmation, time logs, service codes) and escalate discrepancies to Finance / Service Admin Lead (note: quotation preparation is not in scope).

  • Act as t...

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