Job Description
Key Responsibilities:
Administer and configure core ITSM modules (Incident, Problem, Change, Request).Manage user roles, groups, and access controls.Maintain platform performance, troubleshoot issues, and apply patches/upgrades.Support the implementation of workflows, business rules, UI policies, and catalog items.Assist in CMDB population and maintenance.Develop and maintain reports, dashboards, and scheduled data exports to support business operations and KPIs.Collaborate with the Architect and consultancy partner on platform enhancements.Document configurations, processes, and procedures.Provide end-user support and training as needed.Monitor platform health and usage metrics.Required Skills & Experience:
2+ years of experience as a ServiceNow Administrator.Strong understanding of ITSM processes and ServiceNow configuration.Experienc...