Location
Philadelphia, Pennsylvania
Job Type
Full-time
Posted
May 14, 2026
Job Description
Job Title: ServiceNow Architect – Now Assist ITSM
Duration- Fulltime Permanent
Location: Philadelphia, PA (Onsite from Day 1)
Job Description:
ServiceNow Architect – Now Assist ITSM
Must Have Technical/Functional Skills
8+ years of hands-on ServiceNow platform experience, with deep focus on ITSM architecture and operations.
Proven experience designing and building AI Agents on ServiceNow, beyond standard Now Assist capabilities (mandatory).
• Includes agent workflows, autonomous decisioning, contextual reasoning, orchestration, and escalation logic.
Strong expertise in Now Assist for ITSM, including:
• Incident summarization
• Case deflection
• Intelligent routing
• Virtual Agent...
Duration- Fulltime Permanent
Location: Philadelphia, PA (Onsite from Day 1)
Job Description:
ServiceNow Architect – Now Assist ITSM
Must Have Technical/Functional Skills
8+ years of hands-on ServiceNow platform experience, with deep focus on ITSM architecture and operations.
Proven experience designing and building AI Agents on ServiceNow, beyond standard Now Assist capabilities (mandatory).
• Includes agent workflows, autonomous decisioning, contextual reasoning, orchestration, and escalation logic.
Strong expertise in Now Assist for ITSM, including:
• Incident summarization
• Case deflection
• Intelligent routing
• Virtual Agent...
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