ServiceNow Business Process Consultant - ITSM AND HRSD

Ernst & Young Advisory Services Sdn Bhd · toronto, on, Canada

Location
toronto
Job Type
Full-time
Posted
June 19, 2026

Job Description

ServiceNow Business Process Consultant - ITSM AND HRSD Location: Toronto

Other locations: Primary Location Only

Date: 28 Apr 2026

Requisition ID:

The opportunity

EY is seeking a ServiceNow Business Process Consultant (BPC) with strong functional expertise to support IT Service Management (ITSM) and HR Service Delivery (HRSD) initiatives across client engagements. This role is ideal for a process-focused consultant who enjoys working closely with stakeholders to design, optimize, and implement ServiceNow solutions aligned to leading practices.

You will play a key role in translating business needs into effective ServiceNow workflows, while helping clients realize value through streamlined processes and improved user experiences.

This job posting relates to an existing vacancy within our organization.

Your key responsibilities

Lead process discovery workshops and stakeholder interviews to understand curren...

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