Location
winnipeg
Job Type
Full-time
Posted
June 19, 2026
Job Description
Enhance customer service solutions as a ServiceNow Business Analyst specializing in CSM. Utilize your expertise to develop impactful strategies utilizing the ServiceNow platform.
We seek a skilled Business Analyst with extensive knowledge in ServiceNow Customer Service Management. You will engage with stakeholders to deliver effective solutions that meet business needs. A minimum of five years of experience along with required ServiceNow certification is crucial for this role.
Key Responsibilities: • Analyze business requirements in customer experience journeys • Conduct workshops to optimize ticket management processes • Convert business needs into user stories and workflows • Design catalog items and document approval processes • Support ServiceNow CSM configuration and user training
Requirements: • 5+ years of hands-on experience with ServiceNow • ServiceNow certification (CSA/CAD or CIS-CSM) mandatory • Exceptional English communication skills • Understan...
We seek a skilled Business Analyst with extensive knowledge in ServiceNow Customer Service Management. You will engage with stakeholders to deliver effective solutions that meet business needs. A minimum of five years of experience along with required ServiceNow certification is crucial for this role.
Key Responsibilities: • Analyze business requirements in customer experience journeys • Conduct workshops to optimize ticket management processes • Convert business needs into user stories and workflows • Design catalog items and document approval processes • Support ServiceNow CSM configuration and user training
Requirements: • 5+ years of hands-on experience with ServiceNow • ServiceNow certification (CSA/CAD or CIS-CSM) mandatory • Exceptional English communication skills • Understan...
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