Servicenow csm solution consultant – bilingual (english/french)

We are seeking a highly skilled Lead Designer with knowledge of telecom domain and proficiency in Service Now specially CSM module. The ideal candidate will have a deep understanding of Service Now platform capabilities, business processes, and telecom services. As a Lead Designer, you will play a pivotal role in driving the design, implementation, and optimization of Service Now solutions to support our telecom service offerings.
The mission of Lead Desginer is to:
- Requirement Elicitation and Analysis:
o Collaborate with Customers & internal stakeholders to gather and analyze business requirements
o Elicit, document, and analyze business requirements, processes, and workflows.
o Translate business requirements into clear and concise functional specifications for technical teams.
- Service Now Configuration and Customization:
o Utilize your knowledge in Service Now specially focusing on CSM module to suggest configuration and customization of the platform to meet...