ServiceNow ITSM Consultant - SICND

NavitasPartners · Calgary, Alberta, Canada

Location

Calgary

Job Type

Full-time

Posted

June 08, 2026

Job Description

            ServiceNow ITSM Consultant 
Location: Canada / Remote / Hybrid

 Position Overview 
We are seeking a ServiceNow ITSM Consultant with strong Telecom industry experience to design, implement, and optimize IT Service Management processes. The consultant will work with business and technology teams to improve service delivery, operational efficiency, and customer satisfaction.

 Responsibilities 

Implement Incident, Problem, Change, Request, and Knowledge Management modules.

Configure Service Catalogs and workflow automation.

Develop reports, dashboards, and KPIs.

Support ITIL process improvements and governance.

Collaborate with telecom operations and service delivery teams.

 Required Skills 

ServiceNow ITSM

Incident, Problem, Change Management

Service Catalog

Knowledge Management

SLA Management

...

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