ServiceNow ITSM Specialist — Change, Incident & Automation

HCLTech is looking for a ServiceNow Consultant to enhance and maintain ServiceNow solutions essential for IT Service Management (ITSM) processes. The consultant will design workflows for service requests, oversee change management, and develop incident management procedures.

This role demands hands-on experience with ITSM modules and offers the chance to collaborate with diverse teams to optimize service delivery. Additional tasks include user training and documentation support for the organization’s IT capabilities.