ServiceNow Service Delivery Manager

Müller's Solutions is seeking an experienced and results-driven ServiceNow Service Delivery Manager to oversee the delivery and performance of our ServiceNow solutions. In this role, you will be responsible for managing service delivery teams, ensuring alignment with business goals, and driving continuous improvement in ServiceNow platform operations.

• Take full responsibility for the overall delivery of the ServiceNow platform services, encompassing:
  • Continuous operations and support, ensuring the platform is available, reliable, and performing optimally.
  • Enhancements driven by the backlog, prioritising and implementing improvements and new features aligned with business objectives.
  • Coordination of releases and deployments, managing schedules, resources, and communications to guarantee smooth transitions and minimal disruption.
• Serve as the main escalation point and decision‑maker for de...