Location
zapopan
Job Type
Full-time
Posted
June 03, 2026
Job Description
A great opportunity to join the global Service Desk in Oracle Customer Success Services organization. The Service Desk delivers customer request triage, Service Request management, incident management, escalation management and customer service support to Oracle top customers. The ultimate role of the Service Manager is to grant customers an enhanced Oracle experience and to ensure the appropriate level of service management.
The role requires remote, non-technical work on North America day shifts (5 days/week), with weekend rotation required, working as part of the global Service Desk delivering service management to Oracle customers for Oracle Cloud Infrastructure and connected Oracle solutions.
**Responsibilities**
- Act as first customer point of contact and observe the response SLOs
- Triage customer requests and engage appropriate technical teams and experts, following the predefined processes and best practices
- Capture and collect customer concerns, issues and i...
The role requires remote, non-technical work on North America day shifts (5 days/week), with weekend rotation required, working as part of the global Service Desk delivering service management to Oracle customers for Oracle Cloud Infrastructure and connected Oracle solutions.
**Responsibilities**
- Act as first customer point of contact and observe the response SLOs
- Triage customer requests and engage appropriate technical teams and experts, following the predefined processes and best practices
- Capture and collect customer concerns, issues and i...