Shift Lead

Asia Select · Muntinlupa City, Metro Manila, Philippines

Location
Muntinlupa City
Job Type
Full-time
Posted
July 07, 2026

Job Description

Job Description

The position is responsible for overseeing day-to-day operational activities during assigned shifts to ensure seamless service delivery, workforce productivity, and compliance with established procedures. It serves as the primary operational point of contact during the shift, providing real-time support, issue resolution, workforce coordination, and performance monitoring. The role works closely with operations leadership, partner stakeholders, and support teams to maintain operational continuity, drive team performance, and ensure alignment with organizational standards and objectives.


KEY RESPONSIBILITIES 

  • Oversee daily operations during assigned shifts to ensure efficient and uninterrupted service delivery.

  • Monitor workforce attendance, schedule adherence, break compliance, and shift readiness to maintain adequate staffing levels.

  • Ensure team members comply with established SOPs, operational pro...
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