Job Description
Shift Manager
General Roles andResponsibilities:
. Leada team of service champions to prioritize safety by enforcing Shell policiesand procedures, fostering a culture of safety awareness, and ensuring a safeworking environment
. Overseeday-to-day operations at the petrol station to maintain efficiency andproductivity
. Monitorand ensure that service champions' uniforms are clean, worn properly, and meetShell Uniform standards to uphold a professional image
. Providehigh-quality customer service in the c-store and forecourt, managing the teamto build strong customer relationships and promptly address any issues orfeedback
. Manageteam members to uphold quality standards, oversee inventory procurement, andensure the station environment is clean and well-maintained
. Implementand enforce work protocols and procedures through staff training, performancemonitoring, and compliance audits