Job Description
Position Summary
The Shift Manager is responsible for leading restaurant operations during assigned shifts, ensuring exceptional customer service, food safety, and team performance. This role includes opening and closing duties, supervising team members, and supporting overall restaurant effectiveness. Shift Managers foster a positive work environment and uphold company standards to deliver a quality experience for guests.
Key Responsibilities
- Lead and supervise team members during assigned shifts to ensure smooth operations.
- Train, monitor, and reinforce food safety procedures and sanitation standards.
- Execute opening and closing procedures including cash management, inventory checks, and restaurant readiness.
- Conduct walk-throughs to ensure cleanliness, safety, and proper food preparation.
- Address escalated guest concerns and resolve customer complaints professionally.
- Assist ...