Shift Supervisor - Cage

Job Description

Shift Supervisor - Cage

About The Position

Responsibilities

• Supervise daily cage operations including cashiering, vault operations, jackpot payouts, and credit issuance
• Ensure all financial transactions are accurately processed and documented in compliance with internal controls and gaming regulations
• Train, coach, and evaluate cage team members; assist in scheduling and maintaining adequate staffing levels
• Monitor and control cashier paperwork, variances, and shift reports
• Assign cashier banks and ensure key logs are properly maintained
• Respond to and resolve patron inquiries and complaints professionally
• Contact Surveillance for any suspicious activity and report incidents to management
• Maintain excellent customer relations between cage team members and patrons
• Monitor time and attendance, including breaks for cage team members