Short-Term Claims Manager | Waterkloof

Overview

Are you a seasoned insurance leader ready to drive results in a dynamic claims environment? Our client is seeking an experienced Short-Term Claims Manager to lead and manage the full claims operations across all short-term insurance lines, including Building, Contents, and Portable Possessions.

This strategic role is central to delivering excellent customer outcomes, enhancing operational efficiency, and cultivating a high-performing claims team. We’re looking for a driven individual with a strong background in short-term claims and a passion for innovation, compliance, and leadership.

Key Responsibilities

• Oversee and manage all aspects of the claims process – from first notification of loss (FNOL) through to final resolution.
• Ensure service levels, key performance indicators, and regulatory requirements (including FAIS and TCF) are consistently met.
• Optimize and streamline operational workflows and syst...