Job Description
Unspecified
The position is for an experienced professional with in-depth knowledge, technical expertise to manage the Onsite operations for Collins Aerospace products and professional services, managed airports services and/or maintenance services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day-to-day priorities, solving client issues, optimise manpower and resources, responds to complaints of customers, and escalates key issues to senior management.
This role is an on-site role and will be located with our Collins team in Barcelona, Spain.
Primary Responsibilities:
Acts as first point of escalation for Managed Services at MAD and BCN Airports.
Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
Quality Issue Management
Performs a variet...
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