Job Description
8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
About 8x8 UC Operations
The UC Operations team manages the production infrastructure behind 8x8's Unified Communications platform — voice, fax, messaging, and collaboration services used by enterprise customers globally. The team oversees dozens of applications running across more than two thousand service instances worldwide, spanning VoIP infrastructure, messaging brokers, storage systems, and cloud workloads across Oracle Cloud Infrastructure and physical datacenters.
UC Ops sits at the operational center of 8x8 — taking escalations from the NOC, coordinating with Engineering, and working alongside Support, Sales, and Professional Services. The work is complex, the systems are live, and the stakes are real. We are actively moving from reactive operations to a proactive, auto...