SMO (Service Management Officer) - Perm

We’re partnering with a leading enterprise technology environment supporting large-scale, mission-critical infrastructure across Singapore. This is an opportunity to work on complex hybrid IT systems with strong governance, structured processes, and exposure to enterprise-grade operations.

You will be part of the IT Governance team, driving service delivery, compliance, and operational excellence across a portfolio of systems. This role is ideal for someone who is hands-on, detail-oriented, and strong in stakeholder management.

What You’ll Be Doing

You will oversee service management activities across a system or family of systems, including:

1. Service Management

• Monitor and report SLA/KPI performance across systems
• Engage directly with stakeholders, Ops Managers, and vendors
• Provide regular updates on system health, risks, and incidents
• Prepare monthly reports and participate in governance mee...