Job Description
The Driving Spirit
We are currently on the lookout for a Service Advisor to join our fantastic Snows Toyota based at Sarisbury Green.
Your day
As a Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.
Your day will include:
· Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
· Initiating documentation and maintaining customer records and follow up systems.
· Providing customers with estimates, and notifying customer’s promptly when the work is complete.
· Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
· Preparing and presenting ac...