SOC Engineer L1

Who we are

Extreme Broadband is an Internet Service Provider licensed by the Malaysian Communication and Multimedia Commission.

What We Do

We deliver reliable, high-performance network solutions to enterprises, financial services institutions, as well as educational institutions throughout Malaysia. Incorporated in 2005, we specialize in the provision of next-generation connectivity services catering to corporations and enterprises who are shifting towards business digitalization.

Specific Objectives/ Targets

TEAM VISION: To be recognized by the industry for service excellence and best customer service. Maintaining the service level with the customer and ensuring response time is met.

Main Accountabilities

• Perform day-to-day technical support and fault management for all network products and services, monitoring alarms on customer routers and DDoS.
• Manage day-to-day operational matters and functions o...