SOC Operator

Job Title: SOC Operator Basic Salary + Shift Allowance Key Responsibilities Incident Monitoring & Response Answer routine and emergency calls, monitor alarms and video equipment (including fire, door, and duress alarms), and provide general assistance to employees and visitors. Proactively monitor all surveillance cameras and CCTV remote viewer programs. Dispatch security officers, Emergency Response Teams, facilities, police, fire, and Emergency Medical Services personnel as required. Escalate complaints, incidents, and unusual or suspicious activity to the Shift Supervisor and SOC Manager in a timely manner. Communication & Coordination Communicate and disseminate information using all available technology. Act as a liaison between employees and Physical Security. Support regional and global headquarters and field teams during crisis and non-crisis incidents. Operations & Documentation Maintain accurate records of communications and events. Accurately maintain control of all equipmen...