SOCC - Critical Ops Consultant

Overview

Our client is a leading company for on-demand, multi-service tech platform providing access to a wide range of services in the Southeast Asia region. Their principle is using technology to improve the lives of users, create more value for society, and improve efficiency and productivity. They are expanding in the region and looking to strengthen their position as the leading technology platform in Southeast Asia by providing solutions for everyday challenges.

Responsibilities

Selected candidates will be trained on core product lines, systems, and processes with the ability to exercise judgement. Expected to follow documented SOPs as guidelines. Work within your own team under general supervision with considerable attitude for initiative and independent judgement.

• Answer all open/escalated issues with urgency correspondence from customers, drivers, colleague's families, and friends via call, email, or Salesforce. (No in-person han...