Social Listening & Reputation Specialist

Job Description

We’re seeking an experienced Social Listening & Reputation Specialist to join our VIP Customer Communication team in Barcelona. This role reports to the VIP Customer Communications Manager and is pivotal in monitoring and shaping our digital presence, blending real-time social listening with proactive engagement. You will use moderation tools and analytics to foster healthy online ecosystems, manage reputation and provide actionable feedback to leadership.

What you will do

• Social Listening & analytics: track community feedback across key platforms (social media, forums) to gauge sentiment and identify emerging trends using advanced dashboards and AI‑listening tools.
• Community moderation & engagement: foster organic engagement, drive discussions and moderate content to ensure a positive environment.
• Advocacy & loyalty: identify potential ambassadors and nurture them to build community loyalty.
• Proactiv...