Soft Collections Officer

Overview

We are looking for a strong communicator who can build strong rapport with clients, monitor, and identify any red flag clients, as well as deal with sensitive payment matters.

Requirements

Technical skills

• Basic bookkeeping principles and understanding, including payment terms etc.


• Interpersonal and other skills


• Negotiation Skills


• Problem Solving Skills


• Critical Thinking Skills


• Ability to establish trust with client as well as ability to probe and get clarification/clear explanation/honest feedback as to why the clients business behaviour/turnover /payment history has changed in any way.

Qualifications and Experience

• Matric


• Business relevant diploma/degree would be advantageous.


• 3-4 years of experience in customer services