Software Service Manager - US Remote

Work in collaboration with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio Customer Service Managers, and CMSO Support teams throughout the customer engagement. 

Accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, and escalation management.

Exercise judgment in selection methods and techniques for obtaining solutions.

Ensures best practices are being adhered to within the customer's environment.

Delivers consistent service levels by exceeding customer expectations and managing customer escalations.

Helps manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new cloud releases, customer requests, field change orders, and reconfigurations, and is engag...